Mail

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Install Spark

The Spark Mail app provides a collaborative and secure email experience for East Rock members.

1. Download Spark Mail
Download Spark Mail from the App Store.
2. Open Spark & Add Account
Open Spark and tap Add Account. Enter your full email address (example: name@yourdomain.com) and tap Continue.

3. Choose “Set Up Manually”
When Spark attempts automatic configuration, select Advanced Settings so you can enter the correct IONOS server settings.

4. Enter Incoming Mail (IMAP) Settings
Use the following configuration:

  • Account Type: IMAP
  • Incoming Mail Server: imap.ionos.com
  • Port: 993
  • Security: SSL / TLS
  • Username: Your full email address
  • Password: Your email password

5. Enter Outgoing Mail (SMTP) Settings
  • Outgoing Mail Server: smtp.ionos.com
  • Port: 587
  • Security: STARTTLS
  • Username: Your full email address
  • Password: Your email password

6. Save & Verify
Tap Save and allow Spark to verify the connection. If prompted about certificates, choose Trust.

7. Final Settings (Recommended)
After setup, open the account settings inside Spark and confirm:
  • IMAP Sync is enabled
  • Push Notifications are enabled
  • Signature is updated (remove default Spark branding if needed)

Troubleshooting Tips
  • Make sure your password is correct — failed logins are usually authentication-related.
  • Always use your full email address as the username.
  • Do not use POP3 — IMAP keeps devices synced.
  • If setup fails, double-check ports and SSL settings exactly as listed above.

1. Download Spark Mail
Download Spark Mail from Google Play.
2. Open Spark & Add Account
Open Spark and tap Add Account. Enter your full email address (example: name@yourdomain.com) and tap Continue.

3. Choose “Set Up Manually”
When Spark attempts automatic configuration, choose Additional Settings so you can enter the correct IONOS server settings.

4. Enter Incoming Mail (IMAP) Settings
Use the following configuration:

  • Account Type: IMAP
  • Incoming Mail Server: imap.ionos.com
  • Port: 993
  • Security: SSL / TLS
  • Username: Your full email address
  • Password: Your email password

5. Enter Outgoing Mail (SMTP) Settings
  • Outgoing Mail Server: smtp.ionos.com
  • Port: 587
  • Security: STARTTLS
  • Authentication: Required
  • Username: Your full email address
  • Password: Your email password

6. Save & Verify
Tap Save / Sign In and allow Spark to verify the connection. If prompted about security permissions, choose Allow.

7. Final Settings (Recommended)
After setup, open the account settings inside Spark and confirm:
  • IMAP Sync is enabled (keeps all devices aligned)
  • Notifications are enabled
  • Signature is updated (remove default Spark branding if needed)

Troubleshooting Tips
  • Use your full email address as the username (not just the name before @).
  • If login fails, it’s usually the password or a typo in the server name/port.
  • Make sure SMTP is using 587 + STARTTLS (not 25).
  • Do not use POP3 — IMAP is required for sync across devices.